State Farm® Insurance Agent Laine Reynolds
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Robert Lowe
April 20, 2022
"Absolutely excellent service as usual! Thank you, Julie!"
"Robert & Caroline, Thank you for your kind words. We appreciate your business. Our goal is to provide the best personalized service to all our customers. This personalized service is what sets us apart from our competitors. Feel free to recommend us to your friends and family. Thanks for your support! Laine Reynolds - Agent/Owner"
Cheryl Schmelzle
November 22, 2021
"I have used Laine Reynolds State Farm Office for all of my personal and business needs for over 30 Years. Most of my family members use them also. Julie and Laine are the best and I would highly recommend you use them as they are knowledgeable, professional, good value and very responsive. For every claim over this time period, I have received their support, quick response, fair resolution to the claims in a very timely fashion. They are the best!!!"
"Cheryl, thank you for the kind review and vote of confidence. We appreciate and value you for being a great customer for all these years. Thanks again!"
Leanne Green
January 1, 2021
"Laine is a great agent, very knowledgeable and responsive. He has helped us file claims on our home and vehicles with no stress on our end! He helped us pick the coverage we need and saved us so much on our insurance. Highly recommend if you are looking for a new agent!"
Dagmar
October 20, 2020
"Every interaction I've had with Laine and his amazing assistant Julie has been pleasant and positive. Whether adding or removing a vehicle or RV, filing a claim, having questions answered, needing information, etc. this team is on the ball! They are quick to respond and genuinely happy to assist. I've been happy with State Farm as far as rates and coverage, too."
"Dagmar, Thank you for your kind words and vote of confidence. Our goal is to make your insurance as simple, pleasant and efficient as possible. We look forward to providing you with this continued level of service for many years to come."
John McGill
September 23, 2020
"Had a terrific experience during difficult circumstances. Auto repair and car rental went seamlessly. Thank you for reducing our burden, your follow up calls were greatly appreciated!!!"
Jean Raftes
November 20, 2019
"I highly recommend Laine Reynolds State Farm Office. Julie his Office Manager is great. Laine & Julie are compassionate and great with communicating & servicing their customers."
M C
October 2, 2018
"I called to let my agent know that I had been in a a multi-rollover collision and wanted to ask questions about my policy and the first thing out of his mouth was “you’re going to owe your full deductible” and then “I don’t handle things like this you have to call the 1-800 number and use the automated process.” Is that really the way to speak to someone who was in a serious collision? He never once asked if me or the other passenger were okay. I’m absolutely disgusted at the way this office treated me after years of being a customer."
"First, let me apologize for the delay in responding to your comments. I was not notified of your post. I would like to apologize for how our customer service made you feel. We take pride in trying to not only meet, but to exceed customer expectations when handling claims. We will use your comments to review our process and make sure that this does not happen in the future. I hope that you will give us an opportunity to prove that we are better than the service that you experienced. Please feel free to contact our office if you would like to discuss further."
Denise Geiger
February 24, 2016
"Laine and Julie are on point at making sure I have all my insurance needs covered. The service is like no other! Would highly recommend and would look no further for an honest, friendly, and thorough agency. *****"